House & Property Rules | Events Policies | Website Privacy Policy


House and Property Rules


The number of people occupying the holiday home is under no circumstances to exceed the number paid for by the guest. Isolation Bay has the right to evict the guest or charge as appropriate for the extra guest(s).

Responsibilities of the Guest

The Guest is responsible for the holiday home during his/her stay. The Guest shall take all reasonable care of the holiday home and at the end of the holiday shall leave the holiday home tidy and return all furniture, games and appliances to where they were on arrival. This includes stripping beds and doing dishes. If the holiday home has not been left tidy and requires more than 2 hours cleaning time following departure, Isolation Bay reserves the right to charge the Guest for the extra cleaning.

Deposit and Payment

A deposit of the first nights payment is required at the time of booking your accommodation. The balance is payable prior to the stay unless agreed otherwise.

Cancellation Policy

Cancellations/modifications made outside 21 days prior to the date of the commencement of the booking will be refunded their deposit. However the owner appreciates as much notice as possible so they can endeavour to re-book the dates. The deposit will not be refunded for cancellations/modifications made within 21 days before the booking. Cancellations/modifications made the day before or the day of the booking will be charged the full booking fee. The owner has the right to request a non-refundable deposit for any booking. This must be confirmed in writing between the guest and owner.

Arrivals and Departures

Check in 3pm onwards.
Check out 10.30am.

No Smoking Policy

Smoking is not permitted in any indoor spaces of Isolation Bay. The smoking of illegal substances is NOT permitted at any time.


No candles or naked flames are permitted other than in fireplaces. Fire guards must be used at all times on the open fires when no adult is supervising.


No camping or campervans are included in the package. This may be an option for an extra charge, but please enquire early if interested in this option.

Wooden Floors

Dragging heavy items and wearing stiletto heels on wooden floors is strictly prohibited. General common sense to avoid damage is required.


The Guest is responsible for all breakages and damage to the property that may occur during the term of the Guest’s stay. Any damage or breakage must be reported to the owner.

Vehicles and Belongings

The owner accepts no responsibility for any loss or damage to any car, its contents, or any baggage or personal belongings.

Rates and Availability

Rates may vary over time. Until a booking is confirmed please be aware that prices and availability may alter.

Goods and Services Tax

All rental rates are GST inclusive.

Unlikely Events

Isolation Bay accepts no responsibility to any change in the holiday home and its facilities as stated in the confirmation. Should events arise beyond the control of Isolation Bay and render the holiday home unavailable or unobtainable then Isolation Bay may cancel the holiday home booking. However, should such circumstances arise, Isolation Bay will endeavour to transfer the booking to a holiday home of similar standard and in the same area. Where this is not possible, Isolation Bay will refund the Guest in full all monies paid in respect of the holiday home. The Guest shall have no further claims against the Owner or Isolation Bay. Isolation Bay accepts no responsibility for any matter or events beyond its control.

Procedure for Complaints

In the event of the Guest not being entirely satisfied with the property they should contact the owner to discuss the matter.

Amendment of Terms and Conditions

These terms and conditions may be amended from time to time. The terms and conditions are deemed to be accepted by the Guest upon booking in writing.

Policies and Procedures for Events Bookings

Bond and Payment

All bookings require a $1000.00 bond for confirmation. The bond is refunded via online transfer within 2 weeks following the event if all terms and conditions have been satisfied. Full payment is due 2 weeks prior to the function.

Cancellation from Hirer

A cancellation at any stage following confirmation forfeits their $1000.00 bond.


A marquee is not supplied by Isolation Bay. This will need to be hired from an independent marquee supplier. Times and days for erecting and dismantling the marquee will need to be discussed with an Isolation Bay representative before the booked arrival date.


Artificial and plastic confetti are not to be used. Flower petals or the like are permitted.


Loud music and bands to cease at 12.30am. Noise from amplifiers and loudspeakers must be kept to a moderate level at all times. Failure to comply with this condition may result in the early closure of your function or confiscation of equipment.


Alcohol is BYO at no additional charge. We like to think guests will drink responsibly and can respect the property while doing so.

Portaloo Hire

It is the hirer’s responsibility to provide adequate toileting for their own guests when using the property.


Please keep all vehicles to a minimum when driving over lawns, to avoid damage.


Hirers are responsible for bagging all general rubbish and depositing it into the green skip located across from the Balmoral Farm Shop.


Hirers are responsible for leaving the grounds as they found it. All cigarette butts, bottle tops, and other rubbish are to be removed from the lawn.


The hirer is responsible for securing the facility upon completion of the function. Please ensure all lights, heaters, and any electrics are turned off.

Loss or Damage

Isolation Bay accepts no responsibility for loss or damage to any property of the hirer or any guest or invitee’s property which may be brought to the venue, whether within or outside the premises, and does not provide any insurance cover for such property, including property left secured in any storage facility which may be provided.

Supervision of Children

Venues are not designed for childcare purposes and there may be potential hazards present. Please ensure all children are supervised at all times, including in surrounding areas.

Fire Safety

In case of fire, evacuate the facility IMMEDIATELY, then notify the Fire Brigade by phoning 111. The hirer is responsible for the accountability of function attendees. The hirer must make sure all guests are accounted for when assembled.

Breach of Conditions

Any breach of these conditions may result in:

  • Forfeit of all or part of the bond
  • Closure of the function
  • Refusal to accept future bookings
  • Extra charges being incurred by the hirer

Amendment of Terms and Conditions

These terms and conditions may be amended from time to time. The terms and conditions are deemed to be accepted by the Guest upon booking in writing.

Website Privacy Policy

Isolation Bay respects your privacy and supports the protection of your privacy rights as an internet user. This policy sets out how we use and protect any information that you give us when you use this website.

Isolation Bay is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to update or change our privacy policy at any time and you should check this policy periodically. Your continued use of the website after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the policy.

Information Collection

We gather various information about customers and users of our website. This information may include, but is not limited to:

  • Personal information through your voluntary use of the website and the subscription or purchase process (such as your first and last names, phone number and email address);
  • Personal information, provided to us by you through any other method (including without limitation correspondence and discussions);
  • Information to carry out internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community;
  • Information collected by us through click tracking in relation to your browsing habits and use of the website, including the content you upload and the content you access; and
  • Aggregated data, which tracks traffic to the website; and cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on our website).


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies are widely used on most websites and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to collect data about webpage traffic and improve our website, in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that we believe may be of interest, based on that information.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use all commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Use of Your Information

We will use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to complete delivery of our services to you, help us manage and enhance our services and to communicate with you.

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that we believe is relevant to you. It is our policy to immediately remove any person from any mailing list upon the person’s request.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

Access and Removal of Information

You have the right to seek access to the personal information held about you and to advise us of any inaccuracy. There are some exceptions to this right set out in the Privacy Act. If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.